Built by Thomas - Brisbane Renovation Builders is a general contractor based in Graceville, Brisbane, QLD, specialising in bespoke home renovations with a focus on quality, sustainability, and personalised service. Their services include extensions, renovations, kitchens and bathrooms, swimming pools, and insurance repairs. They emphasise detailed planning using 3D renders, elevations, and plans to bring clients' visions to life.
Customer reviews highlight Thomas and his team's professionalism, knowledge, flexibility, and excellent communication throughout projects. Clients appreciate their attention to detail, patience with changes during work, and responsiveness, especially in urgent situations. The company serves Brisbane’s inner-west areas including Graceville, Chelmer, and Sherwood, and operates with hours Monday to Saturday, closed Sundays.
First engaged Thomas on the 2nd of February and asked if he serviced our area as we wanted a quote to renovate our ensuite. Thomas requested $200 for a builders site visit which we agreed to, we further agreed on a date being the 5th of February. I advised Thomas over the phone that the ensuite was quite small and I was happy to send through some pictures. He declined and said no need as he will attend on the 5th to take a look himself. Thomas attended on the 5th as promised and seemed barely interested. I asked him at the end if this is too small of a job for him and he said no. He further said he would prepare a quote for us. According to his initial email, “1-2 weeks” is the timeframe for a quote of this nature. Fast forward a week, nothing received - I reached out to Thomas and got no reply, so I let it be as I assumed he was busy and understand it takes time. I followed up again on the 20th of February - no reply. I texted Thomas on the 23rd, no reply. I further attempted to call him, no answer and no reply. Overall truly a terrible experience. I find it particularly interesting that he was quick to reply from the beginning, secured his $200 and then suddenly ghosted after his “site visit”. I have contacted the QBCC in relation to this.
Thomas and his team recently assisted us in repairing sagging ceilings and installing air conditioning, fans and lights. We first contacted Thomas when we were in the process of buying the house and he met us onsite to provide us with some advice and promptly sent us a detailed quote. We weren’t sure when settlement would occur but Thomas was flexible and had a team lined up ready to start quickly. The site manager, Kon, did a great job of keeping us appraised throughout the job (including when we were overseas). The quality of the work is amazing and we couldn’t be happier. We will definitely be using Thomas and his team down the track for some further renovations!
I'm massively late to the party on this review but I couldn't have asked for a better experience than what I had with Thomas and his team. Built By Thomas completed the works for new landing and stairs, a double car space garage and a new front fence with completion in 2022. Tom's correspondence and his team's attention to detail was second to none. Tom was extremely knowledgeable and no question went unanswered. He was always available and was genuinely upfront, compassionate and realistic. All defects or changes that were required were done promptly and without fuss, Tom was very accommodating and understanding. We plan to do further work on our place and will no doubt engage with Tom and his team again.
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